How can we help you?
Want to find out more about KBZPay? The answers to these and more can be found below.
“KBZPay is a digital wallet or purse that is stored in an app on your phone. Aside from being able to store money, KBZPay app allows you to make purchases at shops and other places through QR Codes, send and receive money, or even withdraw physical cash through authorised agents. You can also opt to link your KBZ bank account with KBZPay app to make cashless payments anytime, anywhere the app is accepted.
An agent refers to a person officially contracted by KBZ Bank to provide agent banking services on the Bank’s behalf – these services can include sign-up, support, cash-in/cash-out, transfer and more.
KBZPay app can be downloaded on Google Play Store or Apple App Store or at www.kbzpay.com
Please visit your nearest branch or agent to verify your NRC and they will help you get started!
Mobile numbers from MPT, Telenor, Ooredoo, and MyTel can be used to register for KBZPay. MEC mobile number is not supported.
Android version 4.3 & above and iOS 8.0 & above, respectively.
Registered customers are customers who have completed the onboarding process and have their identity verified by KBZ authorised agent(s).
Money transfer process by which a KBZPay registered customer transfers money to another registered KBZPay customer via KBZPay customer app. The customer can use the eMoney (wallet account) to make purchases at merchants or cash out.
Money transfer process where a KBZPay registered customer transfers money to a non KBZPay customer (unregistered) who does not have a wallet account. The sender will receive 6-digit security code and the receiver will receive 4-digit security code via SMS. The sender sends the 6-digit security code to the receiver so that the receiver can encash at a nearby Agent by providing both security codes.
A non KBZPay customer (unregistered) transfers money to another non KBZPay customer (unregistered) via an Agent. The sender will receive 6-digit code and the receiver will receive 4-digit security codes via SMS. The sender sends the 6-digit security code to the receiver so that the receiver can encash at a nearby Agent by providing both security codes.
An unregistered customer transfers money to registered customer via an KBZPay Agent. The customer pays cash to the agent and the agent transfers e-money to registered customer’s KBZPay account.
The benefits of the KBZPay include:
(1) Seamlessly top up your mobile wallet and withdraw
physical cash through Authorized agents and KBZ Bank
Branches.
(2) Instantly send and receive money to and from your family and friends — cashless remittances with a swipe of your fingertip.
(3) Make everyday purchases through QR Code transactions at your favourite stores.
(4) Use Quickpay to make bill payment eg. for utility.
(5) Always have your wallet on hand, 24/7, and be able to check your wallet balance at any time.
(6) Never having to worry about having exact spare change!
(7) Reducing the risk of theft and fraud — the KBZ Bank app’s mobile wallet allows you to set aside small amounts of money for everyday purchases, unlike an ATM or debit card which also exposes all your personal details to online merchants.
(8) Businesses and customers alike can save time by adopting QR Code payments, to reduce their reliance on counting and managing cash.
(9) Greater transparency in addressing disputes over transactions as the KBZPay app allows you to see the full details of every single transaction — including date, time, and names.
(10) You can also send and receive money to and from anyone in Myanmar.
Yes. You are placing your money in a digital wallet delivered by KBZ Bank, a financial institution licensed by the Central Bank of Myanmar. Much like a bank account, a mobile wallet also cannot be physically stolen or lost, unlike a physical wallet or cash. Safeguards have also been placed to protect your digital wallet.
Even if you lose your phone, your money is safe – only you can access the KBZPay App with your secret password.
Here are a few helpful tips to keep your money safe:
(1) Always use separate password/PIN for your phone and mobile wallet in the KBZPay app. Do not share this password/PIN with anyone. This will ensure that even if your phone is stolen, no one else will be able to access your mobile wallet.
(2) Should you suspect someone has knowledge of your password/PIN, change it immediately.
(3) Your personal information is just as important as your money, so take the necessary precautions with it. Do not leave important documents such as your passport and NRIC card or copies of these lying around. Limit the sharing of personal information to only those that need to know, and whom you trust.
(4) Should you misplace your phone, please immediately notify KBZ Bank through our helpline.
(5) Do not fall prey to false rumours or panic if you suspect unauthorised activity, simply report it through our helpline — keep this phone number (+95 99 6996 3211) handy for emergencies.
I am unable to download the KBZPay app.
I am unable to download the KBZPay app.
(1) First, please check your network connectivity.
(2) Then, check your data balance.
(3) Next, check your device storage capacity.
(4) Should the issue persist, please contact us directly at +95 99 6996 3211 to resolve this.
Your Account PIN is a security code that gives you access to your KBZPay wallet. To enhance account protection, your wallet requires you to secure your account with a 6-digit personal identification number (PIN). You’ll need your PIN to access your KBZPay wallet account.
To change your Account PIN, please click on the “Change PIN” or “Reset PIN” option on the KBZPay App.
For forgot PIN
Go to account security » forgot PIN » Reset now » Put your NRC/passport Number » Enter random PIN received in your registered number » Enter new PIN » Confirm new PIN & reset your account.
After logging in to KBZPay App, go to “Bank Account” tab and link your personal savings or current account by clicking on the “+” symbol. Corporate and joint accounts cannot be linked to the KBZPay app. Please note that registered mobile number, NRC and Date of Birth of your Bank Account must be same as that of your KBZPay. Then, 6-digits verification code will also be sent to your registered mobile number of your bank account via SMS.
Please email us at [email protected] and we will contact you as soon as possible.
If you are interested in becoming an authorised agent, please give us a call at +95 99 6996 3211 or drop us an email at [email protected] and provide your name, contact number, and address. Our Agent Sales Team will contact you.
Merchants keen on signing-on to KBZPay can contact us through the same number at +95 99 6996 3211 or email [email protected] and our Merchant Sales Team will contact you.
Tap on the “Nearby” icon on the KBZPay app to view a complete list of authorised agents and merchants that accept KBZPay, as well as their contact numbers and addresses.
KBZPay customers can view their QR Code by tapping the “My QR Code” option on the lower right hand corner of the app. Another KBZPay customer will scan this QR Code when he/she needs to transfer e-money to you.
At KBZPay merchant shop, merchant’s QR is displayed. Customer can simply scan the merchant’s QR Code and input the amount that you have to pay to the merchant. Upon confirmation, payment will be immediately transferred from your KBZPay account to themerchant shop’s account.
For a complete list of merchants that accept KBZPay, please tap on the “Nearby” icon on the KBZPay app to view all authorised agents and merchants as well as their contact numbers and addresses.
Registered customers can visit the nearest KBZPay agent to do so.
What happens if I am unable to cash in or out?
(1) First, please check your network connectivity.
(2) Then, check your data balance.
(3) Next, check if you have received a transaction confirmation or error notice.
(4) Please review if your daily transaction limit has been exceeded.
(5) Should the issue persist, please contact us at +95 99 6996 3211 to resolve this.
Registered and verified customers are allowed a maximum of 2,000,000 kyats credit transaction or 1,000,000 kyats debit transaction per day. This encompasses cash-in and cash-out and all other financial transactions.
Self-registered but unverified customers are allowed a maximum of 50,000 kyats debit transactions per day and 400,000 kyats per month.
Self-registered and unverified KBZPay customers can visit any KBZ branch or KBZPay agent to be registered and verified with NRC and enjoy the full suite of functions and benefits of KBZPay app.
Yes, you can top-up all mobile numbers of all mobile operators / service providers except (MEC).
Please call us at +959 969963211 or send us an email at [email protected] and we will work quickly to resolve your problem
With KBZPay, you can:
(1) Transfer money to anyone in your phone’s contact list
as long as they have a local mobile number.
(2) Include anyone with a KBZPay mobile wallet in your phone’s contact list to transfer money.
(3) Scan anyone’s with a KBZPay mobile wallet QR Code and transfer money through the KBZPay “Transfer” function.
Registered and verified customers are allowed a maximum of 5,000,000 kyats credit transaction or 5,000,000 kyats debit transaction per day. This encompasses cash-in and cash-out and all other financial transactions.
Self-registered but unverified customers are allowed a maximum of 50,000 kyats debit transactions per day and 400,000 kyats per month.